Claims require same-day reporting, a complete unedited opening video and owner approval. Sara Trends pays approved reverse shipping when its return instructions are followed.
Report it on the delivery day
A damaged-product or wrong-item claim must be reported on the same calendar day that the parcel is shown as delivered. Keep the saree unused, with its original packaging and tags. A change of preference after delivery is not treated as a damage claim.
An opening video is compulsory
Record one clear, continuous and unedited video beginning before the parcel is opened and continuing through the inspection of the received product. Send the video, order number, issue description and clear photographs to +91 63850 36260 on WhatsApp on the delivery day. A claim may not be verifiable without the complete opening video.
Owner review and return instructions
Only the Sara Trends owner approves damage or wrong-item claims after checking the order and evidence. When a claim is approved, Sara Trends pays the reasonable reverse-shipping charge using the return method or instructions supplied by the store. Do not send a parcel back independently before receiving written instructions.
Refund or replacement timing
After the claim is approved and any required return verification is complete, Sara Trends initiates the approved refund or replacement within 2–3 business days. Bank or payment-provider settlement time may be additional.
Approved reverse shipping
Sara Trends pays the reverse-shipping charge for an approved damage or wrong-item claim when the customer follows the return method and instructions supplied by the store. Independently arranged shipping is not reimbursed unless Sara Trends agrees to it in writing first.